Privacy Policy

Last Updated: February, 5th 2026

City Towing llc and its affiliates (collectively, “City Towing llc,” “we,” “our,” or “us”) value your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit cityboytowing.com (the “Website”), use our mobile applications, or engage our towing and roadside services.

1. INFORMATION WE COLLECT

When you register for a service, request a quote, or contact us, you are not anonymous to us. We collect the following categories of information:

• Identifiers: Name, phone number, email address, and physical address.
• Vehicle & Service Information: Vehicle Identification Number (VIN), make/model, license plate number, pickup location, and destination.
• Financial Data: Credit card or payment information (processed via secure, encrypted third-party providers).
• Electronic Activity: IP address, browser type, and interaction with our Website via cookies and web beacons.

2. HOW WE USE YOUR INFORMATION

Consistent with industry standards, City Towing llc uses your information for the following business purposes:

• Performance of Service: To dispatch drivers, coordinate vehicle pickups, and provide roadside assistance.
• Transaction Processing: To facilitate payments, title transfers (if applicable), and provide digital receipts.
• Communication: To send service updates via SMS or email, including driver ETAs and location confirmations.
• Legal Compliance: To comply with state and federal regulations regarding vehicle transport and law enforcement requests.

3. INFORMATION SHARING AND DISCLOSURE

City Towing llc does not rent, sell, or share personal information about you with non-affiliated companies except to provide the products or services you’ve requested. We may share data under the following circumstances:

• Service Providers: We provide information to trusted partners who work on our behalf under confidentiality agreements (e.g., dispatch software, payment processors).
• Legal Requirements: We respond to subpoenas, court orders, or legal processes to establish or exercise our legal rights.
• Safety & Property: We may share information if we believe it is necessary to investigate or prevent illegal activities or threats to the physical safety of any person.

4. COOKIES AND ONLINE TRACKING

We may place “cookies” on your device to track user traffic patterns and optimize website performance. Our website may also use Web Beacons to analyze the effectiveness of our communications. You may disable cookies in your browser settings, though some website features may become unavailable.

5. CONFIDENTIALITY AND SECURITY

We have implemented physical, electronic, and procedural safeguards that comply with federal regulations to protect your personal information.

• Encryption: We use SSL (Secure Socket Layer) encryption when transmitting sensitive data, such as payment information.
• Access Control: We limit access to your personal information to employees who we reasonably believe need that information to provide services to you.

6. SMS DISCLOSURE

If you provide your mobile number, you consent to receive transactional text messages. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request the correction or erasure of your personal data.
• Opt-out of future marketing communications by following the “Unsubscribe” or “STOP” prompts.

8. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:City Towing LLC 2904 the Valley Atlanta, GA 30358] Email: Cityboytowing@gmail.com  Phone: 470-710-5023